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FAQ
Frequently Asked Questions
Everything you need to know about the services and billing.
How soon do i have access to the software?
Normally, within 24 - 48 hours after submission of the bank application.
Which banks are used for bank products?
Santa Barbara TPG, Refund Advantage, and Republic Bank.
Can I collect backend fees?
Yes, backend fees are available based on your package selection
What type of technical support is included with this tax software?
Your purchase includes unlimited technical support for all software-related issues — from installation and setup to troubleshooting and updates. Our team is here to ensure your system runs smoothly and efficiently throughout the season.
Note: Tax preparation guidance, compliance questions, and client-specific scenarios are not included in this support package.